Refund Policy

We want you to enjoy every order. If something isn't right, this policy explains when you can get a refund and how to request one.

When you may be eligible for a refund

• Your order didn't arrive.
• Items were missing from your order.
• The food arrived in an unacceptable condition or was significantly different from what you ordered.

Cancellations

Because meals are prepared fresh, an order can usually only be cancelled before the kitchen has started preparing it. Contact us as soon as possible if you need to cancel.

How to request a refund

Contact us with your order details and a description of the problem. We may ask for a photo where relevant. Please get in touch as soon as you can after receiving your order.

How refunds are issued

Approved refunds are returned to your original payment method. The time it takes to appear depends on your bank or card provider.

Contact

To request a refund or ask a question, email us at support@daddyskitchenuk.com.